Products

Creating a Product

You can create an unlimited number of products, using the following steps:

1. Navigate to your event website, then click "Housekeeping" from the left-hand sidebar.
2. Click "Products" from the left-hand sidebar, then click "View Products" next to the category you want to create the product in.
3. Click "Create New Product".
4. Enter basic information for your Product:

   • Name - This is the name of your Product (like "T-Shirt" or "Bobblehead"). If you'd like to use a different name externally, you can do so in the "Display Name" field.
   • Description - A brief description of the product and its functionality.
   • Base Price - The price that will be charged for this product, before any add-ons or discounts are applied.
   • Stock Control - Whether or not you want to control the number of this product that can be purchased. This is useful for physical products where you have a fixed inventory available.
   • Pass Platform Fee to Customer - By default, our platform fees are absorbed into the cost of each product and are paid by the event, but as the organizer, you can choose to pass these fees to your attendees.
   • Make Product Publicly Visible - By default, your new product will not be shown in the Event Store, but you can make it visible by checking this box. This can be used for special products you don't want available for direct purchase, such as promotional items for higher tier Attendance Types.
5. (Optional) Customize advanced options:

   • Available From - The date that this product will be available for purchase.
   • Available Until - The date that this product will no longer be available for purchase.
   • Minimum Purchase Age - The minimum age that attendees must be to purchase this product.
   • Maximum Purchase Age - The maximum age that attendees can be to purchase this product.
6. Click "Create Product", and your Product will be created!
7. (Optional) Customize your Product:

   Product Images

   Adding a product image is a great way to show your attendees how awesome your product looks.

   Addons

   Addons are other products that are offered alongside as an additional purchase, or are included for free, with the product.

   Discounts

   Discounted pricing can be available for a set period of time, or to a specific user role (such as Staff or Volunteers).

   Product Options

   Product Options enable you to add custom fields (required or optional) for your attendees to fill out when they purchase the product (such as "T-Shirt Size", "Company Name", or "Extra Donation").

   Surcharges

   Surcharges are additional fees that are added to the base price of the product as either a flat fee or a percentage of the base price.

Modifying a Product

You can modify a product at any time by clicking the edit (edit) icon in the Product Information section of the tier.

Other sections (Product Images, Addons, Discounts, Product Options, and Surcharges) can be modified at any time.

To modify a Product, you can use the following steps:

1. Navigate to your event website, then click "Housekeeping" from the left-hand sidebar.
2. Click "Products" from the left-hand sidebar, then click "View Products" next to the category that contains the product you want to edit.
3. Click on "View / Edit Details" for the Product you'd like to modify.
4. Click the edit (edit) icon in the Product Information section of the product.
5. Updated the details you'd like to change, and click "Update Product".

Removing a Product

caution

Deleting a product using the delete (delete) icon will archive it and prevent any further changes. Archived products cannot be restored at this time.

To remove a product from sale, follow steps 1 through 3 above, then click the delete (delete) icon in the Product Information section of the product.

When a product is archived it will be removed from any unpaid orders, but already paid orders will not be affected. If you want to remove the archived product from a paid order, follow the steps in the Manage Orders section.